Join Merrithew as a Customer Service Coordinator in Scarborough, Ontario, in this energetic hybrid role. You'll manage web orders while providing top-notch customer support.Reporting to the VP, Commercial Sales, this full-time contract position involves processing orders from Merrithew.Com and addressing customer inquiries. Your focus will be on delivering excellent service throughout the order lifecycle, managing returns, and supporting ongoing marketing initiatives. You'll also keep track of key metrics in CRM as part of your responsibilities.Key Responsibilities:Complete web orders and handle shipping confirmationsField inbound sales calls while providing product informationEnsure customer satisfaction through effective serviceProcess returns and issue credit memosMonitor sales reports related to orders and inquiriesRequirements:Minimum 2 years in customer service rolesDetail-oriented with strong accuracy in data entryEffective verbal and written communication skillsAdvanced proficiency in MS Excel and other MS Office toolsBilingual skills are an assetLeverage your customer service expertise in this pivotal role at Merrithew.

📌 Customer Service Coordinator At Merrithew (Toronto)
🏢 merrithew
📍 Toronto