Job DescriptionCUPE 5596 Job PostingPosition: Customer Support AssociateJob ID: 8479Status: Part – Time (1)Department: CVH Patient Transport Call Centre – Patient Support ServicesRole Level: CUPEA02 $23.466 - $29.346 per hourSite: Credit Valley Hospital *Hours of Work/Shifts: Days, evenings, nights and weekends ; Monday to SundayPosted: September 10,2027Internal Deadline: September 17,2027The location of any vacancy/position may be changed or reassigned as per operational needs.Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.Job DescriptionResponsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call CentreReceive and process internal customer Portering/Environmental/Hospitality/Maintenance requests (phone, work requests and tasks requests submitted through the web portal and transport software)Answer Customer Support phone calls: record all details and create task/work orderLiaise with Corporate Services and Facilities staff as requiredCreate, update and print rosters and set upsProvide front-line service to all customers and staff,



follows up on task completionAssign wireless devices to staffAny other tasks as assignedQualificationsGrade 12 Education or equivalentPrevious related experience in a hospital environment is a definite assetEffective communication and interpersonal skills to respond to customersPleasant and courteous telephone manner is essentialAbility to manage workload in a rapid-paced multi-task environmentDemonstrated ability to work independentlyStrong organizational skills are essentialPositive work performance and attendance record essentialStrong communication in English is essentialComputer skills definite assetCandidates are selected on the basis of their skill, ability, experience and qualifications.Where these factors are relatively equal seniority shall govern providing the successful applicant.Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief,



religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Trillium Health Partners is identified under the French Language Services Act.Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.About UsTrillium Health Partners is one of Canada's largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

📌 Administrative Services Clerk -Cvh Patient Transport Call Centre (Mississauga)
🏢 Trillium Health Partners
📍 Mississauga