Department: Direct Billed Operations Location: Markham
File Number: 3721 Rate of Pay: $26.49 - Range 2 as per Collective Agreement
Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m.
The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters. Responsibilities:
Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion
Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required
Reconcile district allowance report and deal with any discrepancies in a timely manner
Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required
Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand
Provide support to call centre and various other groups to help resolve rental related issues on demand
Place outbound calls to customers in an effort to understand and resolve billing related issues as required
Assist with filing of documents and other ad hoc clerical duties
Act as a courteous and friendly central point of contact for both internal and external customers.
Achieve defined productivity and performance measures on a consistent basis
Undertake special projects and assignments as assigned
Ability to provide reporting and data analysis as requested by management
Other duties as assigned by management
Qualifications:
Experience with GERS, Clarify, and Excel
Must be extremely versatile to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
Ability to work independently with minimal supervision.
Able to prioritize workload independently with proven organizational skills.
Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Grade 12 completion
Post Secondary education is preferred
Ability to work independently with minimal supervision.