Position OverviewThe Inside Sales Representative – Industrial is responsible for supporting the sales team in generating revenue by identifying/qualifying leads, providing product information, preparing quotes, and maintaining customer relationships.Reporting to the Sales Manager, the Inside Sales Representative – Industrial will provide ongoing support with Account Representatives, Customers, and Technicians requiring sales and quotation support. This role will provide regular reporting of sales, other relevant metrics, and maintenance of client databases. The Inside Sales Representative – Industrial will require occasional travel to support client relationships and needs.This role is based out of our Edmonton office location at 4403-68th Ave NW.Key Performance Indicators (KPI)Customer Service (Weighting 25%)Build and maintain solid relationships with customers, understanding their needs and preferencesRegularly communicate with customers to understand their ongoing needs and provide timely support and guidanceRespond promptly to customer inquiries, concerns, and requestsProvide exceptional customer service, ensuring customer satisfaction throughout the sales processCustomer EngagementUnderstand customer needs and provide tailored solutions based on their requirementsBuild and maintain strong relationships with customers, including facility managersRespond promptly to customer inquiries and offer guidance throughout the sales processSales Process Management (Weighting 45%)Quotes & Proposal DevelopmentPrepare accurate,



comprehensive quotes/proposals based on customer specifications and project requirementsCollaborate with internal teams, such as engineers and estimators, to gather necessary information for quoting purposesPrepare product presentations for the Sales team to showcase the value and benefits of industrial solutionsMonitor and update annual service agreements with clientsAdministration (Weighting 30%)Sales AdministrationCoordinate with the sales team to ensure seamless communication and supportEnter and update customer information and sales activities in the CRM systemAssist in forecasting sales targets and tracking sales metricsMonitoring RFP and RFQ opportunities through agency websitesGather and analyze market data to identify potential opportunities and areas for growthQualificationsProven experience as an Inside Sales Representative or similar role in the industrial industryStrong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiencesExcellent customer service and relationship-building skillsProficiency in CRM software and MS Office SuiteStrong organizational skills with the ability to manage multiple tasks and prioritize effectivelyIn-depth knowledge of industrial systems, components, and applications would be preferredWe offer competitive wages, training, flexible, dynamic, and exciting work environment.We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

📌 Inside Sales Administrator (Edmonton)
🏢 Startec Compression & Process and Startec Service
📍 Edmonton