Become an IT Service Desk Agent at MDA, where your technical skills will support users across all offices. Deliver top-notch assistance in both English and French.This role empowers you to take independent actions while providing crucial interaction between users and IT management. You'll support the MDA user community by resolving hardware and software issues, all while adhering to ITIL best practices. Your analytical mindset will help maintain reliable systems, ensuring user satisfaction.Key Responsibilities:Deliver first-level technical support promptly via various meansManage Incidents and Service Requests effectivelyUtilize customer service skills for effective communicationAnalyze and troubleshoot user technology issuesMaintain expertise in enterprise applications and Windows environmentsRequirements:Fluent in English and FrenchStrong troubleshooting skills with a focus on root causesFamiliarity with SCCM and Office 2016/O365Availability for versatile working hoursRequired security clearance obtainedBring your expertise to MDA's IT support team and help enhance system reliability for all users.

📌 It Service Desk Agent At Mda (Saint-Flavien)
🏢 TEEMA Group
📍 Saint-Flavien