Enter the IT field as a Junior IT Help Desk Administrator! Support users and manage service desk requests while enhancing your technical skills.We are looking for an entry-level IT Help Desk Administrator to join our dedicated team. This role requires a proactive approach in providing first-level technical support, managing service tickets, and ensuring user satisfaction. You'll troubleshoot technical problems, document resolutions, and assist with account setups and onboarding recent staff.Key Responsibilities:Monitor IT service desk tickets and prioritize requestsProvide immediate support for software and hardware issuesResolve routine IT problems professionallyEscalate more complex issues as necessaryDocument user support interactions accuratelyRequirements:Diploma or certificate in Information Technology preferredInterest in IT support and customer serviceCapability to manage several requests simultaneouslyBasic understanding of Windows OS and Microsoft 365Relevant certifications like CompTIA A+ are advantageousStart your journey in IT support, honing valuable skills while providing exceptional service to users.

📌 Junior It Help Desk Administrator Role (Cambridge)
🏢 Precision Resource
📍 Cambridge