As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will be evident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs.What We OfferWork Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facilityCompetitive Compensation – Including an annual bonus plan, pension plan, and parking allowanceFlexible Advantages Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needsPaid Vacation – Plus an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour ResponsibilitiesManage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operationsContacting potential leads through web inquiries and incoming callsManage call lists when required including inactive accounts for win-back initiatives or execution of business strategiesArticulate the Irving Energy value proposition,



handle objections and obtain new customersUnderstand and execute on key special pricing/marketing programsManage the use of empowerment appropriately and elevate when requiredWork with the team to manage service escalations with regards to date availabilityRespond to customer inquiriesYour SkillsExcellent customer service skillsProven ability to multi-task and work well under pressureAbility to work well in a team environment and be a reliable team playerAble to make decisions and support team membersMust possess robust communication skills with ability to quickly build rapport and maintain relationshipsYour ExperiencePost-secondary education preferred1-3 years' experience in sales or marketing and customer service requiredExperience in a call center environment preferredThe expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.Job RequirementsJob Requirements - Work Experience SalesJob Requirements - Education Diploma/High School EquivalentIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the valuable energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.As a family‐owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the secure and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

📌 Inside Sales Representative (Saint John)
🏢 Irving Oil
📍 Saint John