Step into a Reservations Agent role where friendliness and efficiency are key, ensuring each guest feels valued. Master room bookings and upselling in this dynamic environment.As a Reservations Agent, you will report directly to the Reservations Manager while providing excellent telephone service to hotel guests. This full-time role fosters an inviting atmosphere through personal interaction and qualified communication, directly impacting the hotel's revenue through effective upselling of services and rates.Key Responsibilities:Greet guests warmly and respond promptly to inquiriesEnter and confirm reservations in the Opera systemExplain policies, services, and room availability clearlyHandle guest requests and maintain follow-up actionsFacilitate group reservations and coordination with sales teamsRequirements:Minimum 2 years experience in Front Office or ReservationsBackground in Hospitality Management or Marketing preferredProficient in Microsoft Office and reservation systemsExcellent organizational and multitasking capabilitiesFlexible scheduling to accommodate varying business needsBring your passion for hospitality and customer service excellence to our dedicated team.

📌 Friendly Reservations Agent Position (Vancouver)
🏢 Pan Pacific Vancouver
📍 Vancouver