Step into the role of IT Application Support Specialist, where your skills contribute to advancing technology solutions. Manage support tickets and drive improvements in product development through data-driven insights.As an associate in this full time role, you will respond to technical inquiries and extract vital information for troubleshooting. You will develop testing tools and collaborate with documentation teams to enhance resources for engineers. Additionally, your reporting efforts will inform leadership of support program performance and guide future initiatives.Key Responsibilities:Manage and respond to support questions from engineersAnalyze logs to debug and resolve issuesWrite tools to enhance efficiency in supportImprove documentation quality with technical writersCreate performance reports for leadership reviewRequirements:4-10 years of application support experienceProficient in scripting and debuggingStrong analytical skills with dataFamiliarity with product development practicesExcellent verbal and written communicationUtilize your technical acumen to drive support quality and influence product strategies effectively.

📌 It Application Support Specialist (Ottawa)
🏢 HCLTech
📍 Ottawa