OVERVIEW:The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide superior service to customers in accordance with Handicare's terms and conditionsMove spa tubs using manual assisted lifting techniques and perform complete electrical and plumbing installation at client locationsEstablish and maintain positive relationships with customers and Handicare's employeesAccurately identifies customer expectations and needs, while recommending products and services based on observed customer needsParticipate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programsPrepare and submit accurate reports on timeMaintain expenses and required inventory within Handicare's guidelinesComply with all Handicare, customer and government Health and Safety regulationsResponsible for regular maintenance and cleanliness of vehicleAccountable for maintaining vehicle inventory, tool inventory, and good condition of tools providedOccasionally assist with training new hires via job shadowing and demonstration of tasksOther duties as requiredSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitiesCOMPETENCIESResponds promptly to customer needs, meets commitments and solicits customer feedback to improve serviceSpeaks clearly and persuasively while addressing positive or negative situations and questions.Promotes a harassment-free environment by treating people with respect and upholding organizational valuesFollows and observes both organizational and safety policies and proceduresTakes independent actions and calculated risks, exhibiting sound and accurate judgementDetermines appropriate action beyond guidelinesConserves organizational resourcesUse equipment and materials properlyLANGUAGE SKILLSAbility to read,



analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manualsAbility to write reports and correspondenceAbility to speak effectively before groups of customers or employees of the organizationEDUCATION, EXPERIENCE & TRAININGHigh school diploma2-4 years of experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an assetPrevious experience in the health care industry is an assetCERTIFICATES, LICENSES OR REGISTRATIONSSafety certifications such as WHMIS, ladder safety, infection control precaution training, and fall protection are assets. Employer will provide training as requiredValid driver's license in good standing. Driver's abstract/record requiredMust be able to pass routine screening and criminal background checksCOMPUTER SKILLSAbility to operate and navigate a mobile phone (Android/IOS), PC and/or tablet (Microsoft OS)Ability to navigate, complete, and save Adobe PDF fillable formsCompetency with Windows and Microsoft Office applications required (Word, Excel)PHYSICAL DEMANDSThe employee may frequently stand, walk, stoop, kneel or crouch during shift.Employee will be required to regularly climb ladders (minimum 8 feet) and safely carry up to 12kg (26lbs) lifting motors up and down ladders.Employee must be able to occasionally lift up to 250kg (550lbs) using team lifting procedures and manual assisted lifting devices, taking every reasonable precaution during the movement of productWORK ENVIRONMENTThis position works in an setting with moderate to loud noise levels.This position may be required to enter acute and long-term care rooms subject to infection control precaution procedures. Training on Infection Prevention & Control Routine Practices will be providedPPE training and equipment will be provided by the companyTRAVELTravel to customer locations within assigned territory (Mississauga, Burlington, Durham, Peterborough, Midland/ Orillia). Some overnight travel required

📌 Service Technician (Mississauga)
🏢 Savaria
📍 Mississauga