Position: Retail Supervisor – Honda Dealership (NOC 62010)Company: Bolton HondaLocation: 65 Pillsworth Road, Bolton, ON L7E 4E9Wages: $75,000 - $85,000 per year plus bonus.Position: Full-time (37.5 hours per week), permanentBenefits: Medical and dental coverage, Long Term Disability, Car allowance.Vacancy: 1As part of the Performance Auto Group, Bolton Honda is dedicated to providing top-tiercustomer service at every point of contact. We personalize our services to ensure all needsand expectations are met during every visit. Our teams go the extra mile to provide our clientswith exceptional care and make sure that each ownership experience is rich with benefits.Bolton Honda is a proud recipient of the Honda Driving Excellence Award, awarded by HondaCanada in recognition of our excellent customer satisfaction ratings in sales, service, after-sales service, and more.We are looking for a Retail Supervisor at our dealership who will be responsible for overseeingdaily showroom operations, managing the sales team, ensuring exceptional customer service,and driving dealership sales performance. This role acts as a bridge between sales staff andupper management, ensuring sales targets are met while maintaining a positive andprofessional dealership environment.About UsPerformance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:Great Experience: Every customer is entitled to a great experienceIntegrity:We are honest and transparent in our actionsDiversity: We are stronger through the inclusion of people, brands and ideasInnovation: We passionately embrace opportunities for recent and continuous improvementsEmpowerment: We encourage and support our people in taking initiativeGiving Back:We positively impact the communities in which we live, work and raise familiesJob DescriptionManaging the traffic on the sales floor.Monitor daily sales activities, appointments, and follow-ups.Supporting Sales team to generate business and assist with close deals to meet department sales targets.Manage, supervise, train, motivate,



and monitor the performance of sales staff.Establish and maintain good working relationships with customers to encourage repeat and referral business.Handle all customer complaints on a timely basis.Answering customer inquiries over the phone and/or in the dealership on a daily basis.Represent the Employer in a favorable light to all accounts, press and industry representatives at all times.Maintain contact with customers on a timely basis and in a professional manner.Account for all documents; ensure that none are missing.Establishes and enforces product-knowledge standards.Actively supporting, encouraging, and motivating sales personnel daily to maintain high morale.Exhibiting a professional management style that sets the example for enthusiasm, productivity, and accountability.Uphold all rules and procedures - support enforcement, including disciplinary action as necessary.Work in strict compliance with the requirements and regulations of the Ontario Motor Vehicle Industry Council (OMVIC).Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA) and the Accessibilities for Ontarians with Disabilities Act (AODA).Other duties as required.Core CompetenciesCustomer FocusConflict ResolutionCommunicationCritical Thinking and Problem SolvingCreative and Innovative ThinkingPlanning and OrganizingLeadershipAccountability and DependabilityDecision Making and JudgementEthics and IntegrityEnforcing Laws, Rules and RegulationsConsultationEnergy and StressTime ManagementMulti-taskingEmployment RequirementsPost Secondary Degree/Diploma in Business Administration (or similar) preferred.Flexibility to adapt to constantly changing business.High motivation, energy and ability to perform with minimal supervision.Strong computer skills; proficient knowledge ofmicrosoft excel.Must have strong time management skills,



ability to multitask and work well under pressure.Willingness to create and work within a fun atmosphere.A minimum of 3-5 years of experience in automotive sales (Honda dealership experience required).Proven success as a retail sales consultant in a Honda dealership. At least one year of Council of Sales Leadership recognition.OMVIC license required.Must have completed all Honda Canada training courses, both online and in class.Strong negotiation and closing skills.Excellent communication (in English) and interpersonal abilities Collaborative team player.Ability to analyze sales data and performance metrics.High level of professionalism and customer service orientation.Proficiency with CRM systems and dealership management software.Must have a valid Ontario Driver's License and good driving record.Working ConditionsInteracts with employees, management, and the general public.Manual dexterity required to use computers and peripherals.Minimum physical exertion.High levels of stress.Work at a desk, in an office, which is situated near the company sales floor.Alternate between sitting and standing for 7.5 hours per day.Required to use office equipment, such as a computer, fax machine and telephone.Will work mainly in an indoor, temperature moderated, well-lit environment.May also be required to accompany customers on test drives of the vehicle.Overtime may be required.What we OfferExcellent management support and guidanceOpportunities through our Internal career development programAccess to health, dental and vision insuranceDisability, critical illness and life insurance for the unexpectedOur Employee Assistance Plan (EAP) for you and your family's wellnessDiscount on vehicles, service and parts for you and your familyDiscounts to retailers and service providers across the countryFree and engaging employee eventsPerformance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Retail Supervisor (Bolton Honda)
🏢 Performance Auto Group
📍 Bolton