Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders.
ADVANTAGES

- Competitive salary;
- Comprehensive group insurance program paid 100% by the employer;
- Group RRSP with employer contribution;
- Free parking and public transportation nearby;
- Gym;
- Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

- Courteously greet customers coming to pick up their merchandise;
- Respond to calls and emails from customers for the preparation, pick-up and shipping of equipment;
- Prioritize picking vouchers for handlers;
- Manage the shipment of equipment according to carrier deadlines;
- Obtain quotes from carriers;
- Complete all the documents associated with the shipment of the material;
- Work in collaboration with colleagues from other departments to optimize customer service;




- Keep the customer informed of any problem during the process of preparing or shipping his order;
- Follow up on outstanding orders;
- Process customer payments
- Handle invoicing and credit transactions
- Prepare end-of-day transaction reports and perform cash register closing
- Perform all other related tasks.

REQUIREMENTS AND SKILLS

- Have a valuable learning ability;
- Demonstrate excellent customer service;
- Be skilled in computers and basic calculations;
- Follow internal procedures;
- Be able to handle several tasks at the same time.

Here are the attitudes expected of an employee:

- Be motivated and organized;
- Be proactive and thorough;
- Use good judgment;
- Be rigorous and professional;
- Have a good team spirit.

📌 Shipping Desk Agent - CENTURA (Montreal)
🏢 CENTURA
📍 Montreal