ABOUT CENTRELINECentreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics. Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession.Want to be a part of the fastest growing dental team in Canada? Read on!Description:The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!General Responsibilities:Customer ServiceProviding exceptional customer serviceAnswering customer calls,



responding to customer emailsForwarding and connecting incoming callsCustomer case communications and status updatesInvoicingScheduling patient appointmentsFirst point of contact for patientsAssisting in AR processingGeneral housekeepingPerform other duties or projects as assigned by managementLogisticsShipping and receivingCase preparationCase progress tracking and coordinationProduction reportingERP maintenance and optimizationInventory and pricing maintenanceQualifications:Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industryHigh attention to detail and accuracyCustomer experience focused approach to problem solvingStrong communication skills and command of the English languageExcellent time management skills; acts skillfully with a sense of urgency1-2 years' experience in logistics role in a quick-paced environment desirableDental background desirableExperience working with Microsoft Office Suite of ProductsERP software experience and knowledge

📌 Customer Success Coordinator (Edmonton)
🏢 Shanto Dental Ceramics
📍 Edmonton