Take charge as Customer Experience Lead at Scotiabank located in London, Ontario. Drive customer satisfaction while managing a dynamic team of Customer Experience Associates.In your role as Customer Experience Lead, you will manage a talented team and emphasize the importance of client relations at Scotiabank. Your leadership will be crucial in supporting the team, managing emergencies, and recognizing areas for service improvement. Additionally, you'll implement essential policies and procedures to enhance operational efficiency.Key Responsibilities:Manage Customer Experience Associates and their developmentEstablish customer connections and deliver outstanding serviceHandle emergencies as the branch Officer in ChargeIdentify and action enhancements for the customer experienceAssist in change management for new processesRequirements:Proven leadership and team management skillsExperience in employee coaching and developmentMust be versatile with work hoursPrior banking experience is beneficialKnowledge of digital self-service banking optionsPlay a pivotal role in enhancing customer experiences at Scotiabank in London, Ontario.

📌 Customer Experience Manager At Scotiabank (London)
🏢 Scotiabank
📍 London