Lead and optimize services as a Catchment Manager. Provide comprehensive oversight and enhance service delivery across multiple WorkBC Centres while fostering community partnerships.In this key management position, you will oversee operational functions, ensuring trauma-informed practices and maintaining effective referral systems. Your leadership will direct the actions of catchment staff and provide strategic support, optimizing experiences for Job Seekers. Collaborating with diverse stakeholders is essential for reducing fragmentation and pushing forward service excellence.Key Responsibilities:Direct leadership for catchment staff and navigation teamsOversee wraparound support and service coordinationTrack trends and escalate insights to leadershipContribute to quality improvement initiatives and trainingAdvocate for clients at community and funder meetingsRequirements:Bachelor's degree in Social Services or similar field5–7 years in employment services coordination3+ years in supervisory or leadership rolesExperience managing government-funded programsStrong interpersonal and leadership skillsDrive meaningful service improvements and enhanced outcomes for Job Seekers through effective management and coordination.

📌 Manager For Employment Centre Coordination (North Vancouver)
🏢 Serco
📍 North Vancouver