Step into the Operations Manager role at HAVEN in Vancouver, aimed at enhancing luxury customer experiences through effective retail operations management. This senior position focuses on high standards and team accountability.As the Operations Manager, you will oversee the customer experience from all angles, ensuring alignment with HAVEN's brand values. You will implement structures that empower your team to excel in service delivery and engage directly with the Co-Founders to boost both retail performance and sustainable business growth.



Adaptability and a proactive stance in a growing workplace are essential.Key Responsibilities:Manage the full customer experience lifecycleDesign and refine operational protocols and service benchmarksCreate a consistent clienteling experience for patronsMaintain excellence in-store displays and brand experiencesMentor team members while reinforcing service excellenceRequirements:5+ years experience in retail operations management2+ years in leadership roles within luxury brandsSkilled in SOP development and executionStrong interpersonal communication skillsAbility to adapt and thrive in evolving environmentsDrive excellence in customer engagement and operational strategies at HAVEN, upholding our premium service promise.

📌 Haven Vancouver Operations Manager Role
🏢 HAVEN APPAREL
📍 Vancouver