Join us as a Major Incident Manager (MIM) to spearhead critical IT incident resolutions essential for business operations. This role emphasizes Incident Management expertise and proficiency in ITIL processes to restore services efficiently.As the Major Incident Manager, you will take charge of P1/P2 incidents, directing coordination efforts among various technical teams and vendors. Your leadership will be crucial in managing bridge calls and keeping business stakeholders informed of timelines and service recovery progress in a 24x7 workplace.Key Responsibilities:Lead Major Incidents (P1/P2) from detection to closureCoordinate responses during critical production incidentsFacilitate collaborative calls between teams and stakeholdersMaintain clear communication on incident progressWork across teams including Application Support and SecurityRequirements:Extensive background in Incident ManagementComprehensive knowledge of ITIL frameworksStrong communication and facilitation skillsProven ability to function in a high-pressure atmosphereFamiliarity with a 24x7 production settingElevate IT incident management processes and ensure operational stability as our specialist in Major Incident Management.

📌 It Major Incident Management Specialist (Mississauga)
🏢 TechClub
📍 Mississauga