Join Vidir Solutions Inc. as the Technical Support Lead and make your mark in Arborg, Manitoba. Lead a energetic team dedicated to exceptional customer support in technical services.

Your role will involve overseeing the Technical Support Service Team in the Customer Care Department. You'll ensure customers experience optimal service while managing relationships with technicians. In addition, you'll focus on team performance by implementing effective processes and procedures to achieve service excellence. Key Responsibilities:
Deliver comprehensive technical support to customers
Monitor and improve team KPIs regularly
Lead human resource functions for the support team
Guide and mentor team members to enhance skills
Develop and implement effective service processes Requirements:
Experience leading technical support or customer care teams
Robust analytical and troubleshooting skills
Proficient in electrical and mechanical systems
Familiarity with ERP and CRM software solutions
Exceptional communication and customer service skills Elevate your qualified journey and foster outstanding customer relationships at Vidir Solutions as the Technical Support Lead.

📌 Technical Support Lead In Arborg, Manitoba
🏢 Vidir Solutions
📍 Arborg