Become a Technical Support Analyst II with ALDO Group, specializing in IT issue resolution and support. Play a crucial role in assisting both Head Office and Store Associates while significantly improving service experiences. This role involves troubleshooting difficult IT incidents, delivering superior support via multiple channels.

You will also participate in key projects and train Level I analysts to ensure first-contact issue resolution while adhering to service level agreements. Key Responsibilities:
Manage incidents through the Service Desk ticketing system
Assist staff via phone, chat, or in person
Maintain high customer satisfaction levels
Log, document, and improve IT processes
Identify and resolve cybersecurity risks Requirements:
3 to 5 years in technical support
Robust analytical and troubleshooting skills
Team-oriented and communicative team player
Fluent in French and English
Versatile for on-call duties Leverage your IT expertise and contribute to ALDO's exceptional support standards.

📌 Technical Support Analyst Ii At Aldo Montreal
🏢 RiseMe
📍 Montreal