Guest Services Full Time Whistler, BC $24 - $27 CAD per hourAt Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories.This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you.About the Role, Benefits & PerksFull-time, year-round$24–$27 per hour or salary equivalent, based on experienceShifts schedule is typically between 8:30am–7pm, including some weekendsMay be an opportunity to work 4x 10hr shifts and enjoy 3-day weekendsExtended Health perks after 12 months (negotiable)Annual lifestyle spending account for WB pass or other recreational expensesFun and supportive work atmosphere, staff socials, and outingsFlexible schedule to enjoy the Whistler lifestyleDiscounts to experience Whistler activitiesWhat You'll DoServe as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-outRespond to reservation inquiries and guide guests to the right property through tailored, consultative recommendationsConfirm bookings, process payments, and manage changes or cancellationsCoordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities,



and local experiencesArrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and moreRespond promptly to in-resort guest requests, feedback, and service issues and follow through until resolvedCoordinate with Housekeeping, Maintenance, and Property Services to action guest needsMaintain accurate guest profiles, communication logs, and records in the property management systemRepresent Whistler Platinum as a luxury brand ambassador in every interactionWhat We're Looking ForPrior experience in hospitality, guest services, or reservations (preferred)At least one year of local Whistler knowledge - guests will lean on you for itExcellent communicator who's equally sharp in writing and in personSales-minded and comfortable with consultative upsellingTech-savvy with experience in reservation or property management systemsCalm and solutions-focused when the pressure is onHighly organized with strong attention to detail across multiple moving partsAdaptable and genuinely excited to work across two different functionsWhat Success Looks LikeGuests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten.

📌 Guest Services Coordinator (Canada)
🏢 Whistler Platinum
📍 Canada