Become a key player in customer retention as a Retention Specialist at Cogeco. This hybrid position focuses on customer service excellence and effective problem resolution from home and in Burlington, ON. Cogeco is looking for a dedicated Retention Specialist to join their team.
This role combines both remote and limited in-office work, aimed at resolving customer inquiries and maximizing retention rates. You will leverage solid negotiation skills and customer knowledge to handle calls professionally while promoting Cogeco's product advantages over competitors. Key Responsibilities:
Manage customer downgrade and disconnection requests
Resolve issues effectively while promoting service perks
Make retention-focused outbound calls regularly
Deliver exceptional service at every interaction
Attend to billing inquiries while following company procedures Requirements:
High School Diploma is essential; preferred post-secondary education
At least 1 year of customer service experience
Excellent negotiation and communication skills
Detail-oriented problem solver
Available for adaptable working hours Utilize your skills to drive customer satisfaction and loyalty for Cogeco's diverse service offerings.