Become a Bilingual Customer Care Representative at EQ Bank, focused on delivering exceptional service to clients while addressing banking inquiries and providing solutions. Emphasize professionalism in a diverse communication environment.This position, within the Customer Contact Centre, is essential for maintaining high service standards. You will manage customer interactions, facilitate digital onboarding, and resolve issues effectively. Fluency in both French and English is key as you engage with customers and ensure their banking needs are met.



This role also involves collaboration with various operational teams to enhance customer experience continuously.Key Responsibilities:Deliver outstanding service and resolve inquiriesManage inbound customer communications effectivelySupport customers during the digital onboarding processWork to resolve issues at first contactPromote EQ Bank's values in all customer interactionsRequirements:1-3 years of experience in customer service or call center workMinimum one year banking experiencePreferred post-secondary education in a relevant fieldExcellent problem-solving and communication skillsBilingual proficiency in French and English requiredDrive customer satisfaction and enhance your professional journey with EQ Bank's dedicated team.

📌 Eq Bank Bilingual Customer Care Representative (Ottawa)
🏢 Kinvie
📍 Ottawa