Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standardsProvide coaching and support to team and serve a point of contact for escalationsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAdvise on and advocate the implementation of process improvement and reengineering to improve client experienceMaintain knowledge of new market and regulatory requirements affecting client portfolio/baseEscalate customer feedback, processing delays and errors appropriatelyConduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessaryComplete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environmentParticipate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiativesAssess risk in business decisions, drive compliance with applicable laws, rules and regulations, adhere to policy, apply sound ethical judgment, and elevate, manage and report control issues transparentlyRequirements2-5 years of customer experienceRelevant experience (business/financial setting)



preferredDemonstrated project management and organizational skills to prioritize multiple tasksProven self-reliance and accountability and ability to manage riskConsistently demonstrate clear and concise written and verbal communication with ability to influence stakeholdersProven investigative and analytical skillsConsistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsBilingual (English/French) language proficiency is requiredCandidates must be fluent in spoken and written FrenchBachelor's degree/University degree or equivalent experienceCore CompetenciesDemonstrates strong client management capabilities, with a focus on delivering high-quality customer service and building relationships. Proficient in project management, risk assessment, and compliance within a business or financial environment.Highest-signal resume keywordsClient Relationship ManagementProject ManagementAnalytical SkillsBilingual Proficiency (English/French)Risk ManagementATS Optimization KeywordsHard SkillsCustomer ExperienceProcess ImprovementData AnalysisAudit PreparationReportingCapacity PlanningSoft SkillsClear CommunicationInfluencing StakeholdersSelf-RelianceAccountabilityOrganizational SkillsIndustry KeywordsBusiness EnvironmentFinancial EnvironmentRegulatory RequirementsControl EnvironmentEthical Judgment

📌 Customer Service Intermediate Analyst (Mississauga)
🏢 Jobtailor
📍 Mississauga