Canada Life seeks a Cloud Contact Centre Specialist skilled in AWS technologies to revolutionize customer service experiences. In this full time position, you'll be key to designing cloud contact centre solutions. This role is part of Canada Life’s Technology Enablement team, where you will develop and configure Amazon Connect solutions tailored to enhance customer and advisor interactions.

Your hands-on experience with AWS services will guide critical operational support and continuous improvements, fostering innovation and efficiency. Key Responsibilities:
Design customer experience flows and routing strategies
Build integrations between Amazon Connect and enterprise systems
Monitor and resolve service disruptions effectively




Participate in Agile delivery teams for contact centre enhancements
Maintain detailed documentation and support procedures Requirements:
Minimum 3 to 5 years of software development experience
At least 2 years with Amazon Connect and AWS tools
Proficient in AWS services like Lambda and API Gateway
Robust background in cloud-native solutions and contact centre tech
Familiarity with CI/CD processes and Agile methodologies Your technical knowledge will empower Canada Life to meet evolving customer needs in contact centre innovation.

📌 Cloud Contact Centre Specialist Toronto
🏢 RiseMe
📍 Toronto