Enhance customer experience as a Contact Center Specialist focused on Amazon Connect solutions. Oversee the implementation and support of advanced IVR and call routing systems. Your expertise in Amazon Connect will drive innovation in contact centers by ensuring the successful design and implementation of IVR applications and contact flows.

This role involves guiding technical teams and collaborating with stakeholders to align operational goals with technology solutions. You will also support migrations, integrations, and ongoing system improvements. Key Responsibilities:
Design and implement Amazon Connect contact flows
Configure agent settings and routing logics
Support inbound and outbound voice solutions
Integrate systems with CRMs and APIs
Manage technical documentation and change controls Requirements:
Practical experience with Amazon Connect
Familiarity with IVR design and contact center metrics
Knowledge of AWS services including Lambda
Experience with reporting and analytic tools
Excellent troubleshooting and communication skills Your skills will enhance operational efficiency and drive superior customer service using Amazon Connect.

📌 Contact Center Specialist Amazon Connect Richmond Hill (Canada)
🏢 Clear Destination
📍 Canada