At Omega 365 Canada, we empower teams to deliver complex projects efficiently and effectively across industries. As part of the global Omega 365 group, our innovative software solutions and expert consultancy services support clients in project management, engineering, and digital transformation. From energy and infrastructure to technology and manufacturing, Omega 365 partners with leading organizations to optimize workflows, enhance productivity, and drive successful outcomes. Omega 365 is a contemporary, industry-leading, ISO-certified, cloud-native technology platform with built-in AI capabilities that support critical processes across organizations and projects. Our clients range from oil and gas, energy, renewables, IT, mining, construction, infrastructure, and healthcare. At Omega 365, we value collaboration, innovation, and a passion for client success. We foster a supportive, dynamic environment where team members are empowered to contribute their ideas and grow together. Role Overview As a Client Success Manager at Omega 365, you'll be the pivotal link between our organization and our clients, ensuring their ongoing satisfaction and successful use of our solutions.



You will manage client relationships, oversee service delivery, and proactively identify opportunities to expand our services and value. The ideal candidate combines strong relationship management skills with a knack for understanding client needs and translating them into actionable business results. You'll act as a trusted advisor—driving client success, ensuring retention, and maximizing growth. Responsibilities Serve as the primary point of contact for clients, building strong relationships and ensuring a positive client experience throughout the customer lifecycle. Act as a client advocate and escalation point, coordinating with internal teams to resolve issues, remove roadblocks, and ensure clients remain on track to achieve their objectives. Conduct regular client check-ins to understand business needs, monitor progress, address concerns, and ensure clients are achieving value from the software. Monitor client satisfaction through User Satisfaction Scores, surveys, and feedback mechanisms, implementing improvement actions as required. Identify and coordinate

📌 Client Success Manager (St. John's)
🏢 NSB Omega
📍 St. John's