Shape the future of network reliability as a Technical Manager at ServiceNow. Lead teams in operational excellence and incident management using SRE principles for cloud platforms. In this key role, you will oversee the reliability and operation of network services while developing your team of engineers.

Your responsibilities will encompass troubleshooting complex incidents and ensuring readiness, all aimed at increasing availability and efficiency for ServiceNow’s cloud offerings. Key Responsibilities:
Direct the reliability engineering team and manage priorities
Actively troubleshoot and lead major incident responses
Define and utilize SLIs and SLOs to enhance service metrics
Automate operational tasks to improve consistency
Partner across departments for enhanced incident resolution Requirements:
5+ years in production operations or network reliability
Solid understanding of networking and SRE best practices
Technical capabilities in Linux and troubleshooting
Leadership experience in managing engineers
Familiarity with cross-functional collaboration in global settings Drive network service excellence and team development with ServiceNow.

📌 Technical Manager, Network Reliability At Servicenow Toronto (Canada)
🏢 ServiceNow
📍 Canada