Join SKYTRAC as a Technical Support Specialist II in Kelowna, BC, where your troubleshooting skills will directly impact customer success. Resolve system-level issues and enhance team efficiency. As a TSS 2, you will bridge Tier 1 support and senior technical teams, tackling complex system issues across communication platforms.

Utilize your expertise to investigate data feed problems and support customer onboarding. Participate in technical documentation and tool development to optimize support processes. Key Responsibilities:
Address complex technical issues escalated from Tier 1
Troubleshoot data ingestion and reporting problems
Conduct in-depth analysis of IP network traffic
Collaborate with engineering teams for defect resolution
Maintain comprehensive internal and client-facing documentation Requirements:
Three years of complex technical support experience
Degree in relevant technical fields or equivalent experience
Robust IP networking and diagnostics skills
Experience with Linux and data analysis tools
Excellent written and verbal communication Bring your technical acumen and customer service skills to the forefront at SKYTRAC.

📌 Technical Support Specialist Ii In Kelowna
🏢 Fleet Glass Services
📍 Kelowna