We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.
Role
Inbound / Outbound Freight Coordinator | White Glove Division
Location
Dartmouth, NS
Schedule
Monday - Friday | 7:00am - 4:00pm
Key Responsibilities
Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
Schedule and confirm pick-up and delivery appointments.
Conduct data entry with precision and attention to detail.
Maintain and update customer portals to reflect current and accurate information.
Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
Continuously seek opportunities to enhance the customer experience.
Qualifications and Skills
Essential Competencies
Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
Self-motivated with strong analytical and decision-making abilities.
Effective communication and leadership skills, with the ability to inspire and guide teams.
Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a solid asset.
Technical Proficiencies
Familiarity with the Truck Mate System is an advantage.
Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
Robust typing and general computer skills.
Working Environment
Fast-paced, energetic work setting
High volumes of communication via email and phone.
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