Launch your career with MCI as a Full-Time Work-From-Home Customer Service Representative. Enjoy a versatile schedule, paid time off, and the opportunity to help customers effectively.

MCI is searching for dedicated individuals to join their remote customer service team. As a representative, you will manage inbound calls, troubleshoot issues, and build solid relationships with customers. Your expertise in resolving inquiries and identifying sales opportunities is vital for delivering top-notch service.

Key Responsibilities:
Efficiently handle inbound customer calls with empathy
Resolve basic technical issues swiftly
Understand customer needs for accurate issue resolution
Apply persuasive techniques for upselling services
Manage customer accounts using internal systems

Requirements:
Must be 18+ with a high school education
Strong communication and typing skills (20+ WPM)
Basic proficiency in Microsoft Office Suite
Reliable with a solid work ethic
Capable of multitasking and working independently

Embrace the chance to provide excellent customer service in MCI's dynamic remote call center setting.

📌 Full Time Work From Home Customer Service Role Ottawa
🏢 MCI
📍 Ottawa