Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.

Position: Service Coordinator

Job Type: Full-time

Pay: Competitive salary based on experience

Advantages:
Health,dental, and vision insurance
Retirementsavings plan
Paidtime off and holidays
Opportunitiesfor career development and advancement
Employeediscounts on products and services

Responsibilities:
ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments.



Manage inventory levels andorder supplies as needed.
Documentation:Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

Qualifications:
Highschool diploma or equivalent; associate's or bachelor's degree preferred
Previousexperience in customer service, dispatching, or related field preferred
Strongcommunication and interpersonal skills
Excellentorganizational and time management abilities
Proficiencyin Microsoft Office suite and scheduling software
Abilityto thrive in a fast-paced setting and adapt to changing priorities
Attentionto detail and problem-solving skills

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