Become a key player at Ricoh as a Service Delivery Escalation Specialist in Mississauga or Moncton. This role demands your bilingual skills and customer service expertise. You will manage escalations and improve customer experiences by effectively handling inquiries and training support staff.

The ideal candidate brings over three years of experience in a high-volume contact center as well as leadership capabilities in resolving complex service issues. Your familiarity with Oracle and ServiceNow will be advantageous in driving service excellence. Key Responsibilities:
Handle internal and external customer escalations
Mentor and guide recent support team members
Analyze and resolve service supply issues proactively
Follow up with customers to guarantee complete satisfaction
Approve system-generated exception workflows Requirements:
Three or more years of contact center experience
Preferred: Bachelor’s degree, HDI, or ITIL certifications
Must be bilingual in English and French
Demonstrated problem-solving and organizational capabilities
Ability to manage stressful situations with composure Join Ricoh to enhance customer service delivery and support excellence.

📌 Service Delivery Escalation Expert Ricoh Mississauga
🏢 Ricoh USA
📍 Mississauga