Join SMTP.Com as an Enterprise Account Manager in Ottawa, focusing on strategic client management in a hybrid work model. Elevate client engagement through technical expertise.In this pivotal role, you will own relationships with high-volume clients while ensuring smooth onboarding and addressing technical escalations. SMTP.Com seeks a dynamic skilled who blends technical and commercial expertise to foster client satisfaction and growth. This position is crucial for maintaining long-term partnerships through proactive support and performance monitoring.Key Responsibilities:Oversee the technical onboarding process for clientsAct as a dedicated advisor during technical escalationsIdentify opportunities for expansion and renewalsCollaborate with Operations to plan for client needsRegularly conduct technical business reviews to optimize performanceRequirements:3-5+ years in Enterprise Account Management or SaaSStrong communication skills for diverse audiencesProven experience in managing high-volume enterprise accountsSolid grasp of email delivery and authentication standardsCapability to troubleshoot and support API integrationsDeliver exceptional service and drive client success as part of the SMTP.Com team in Ottawa.

📌 Enterprise Account Manager Smtp.Com Ottawa (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Moz
📍 Riviere-des-Prairies—Pointe-aux-Trembles