Elevate customer service solutions at ICBC as a Senior Manager for Contact Centre and Intelligent Automation in North Vancouver. Lead creative strategies to improve business outcomes through technology. This role demands a energetic leader to steer the direction of contact centre platforms and intelligent automation initiatives like RPA.

You will collaborate with multidisciplinary teams while aligning efforts with corporate objectives, ultimately driving efficiency and customer satisfaction across various enterprise areas such as Insurance and Licensing. Key Responsibilities:
Lead the planning and delivery of technology services
Align technology initiatives with business goals effectively
Oversee sustainable operations and support frameworks




Manage vendor relationships and mitigate operational risks
Foster continuous improvement and innovation within teams Requirements:
Solid experience in managing diverse technical teams
Knowledge of automation technologies and digital engagement
Excellent relationship-building and communication skills
Proven success in project and service operations management
Understanding of data analytics for business insights Utilize your leadership and strategic skills to transform ICBC’s technology landscape and improve service delivery.

📌 Senior Manager, Contact Centre & Automation North Vancouver
🏢 ICBC
📍 North Vancouver