Become a pivotal Bilingual IT Service Desk Analyst for KFC, providing frontline IT support to restaurant teams. Engage via calls, emails, and online sessions in a hybrid work setting to resolve issues promptly.This role requires 1-2 years of experience in IT support, where you'll assist KFC employees with various technology incidents and service requests. Your bilingual skills will be essential, alongside a strong customer service approach and familiarity with IT hardware and software. Contributing to process improvements will enhance service quality.Key Responsibilities:Deliver outstanding customer service via various communication channelsProvide user training on technical processes as necessaryFollow established departmental processes and seek improvementsCollaborate with third-party support partners for complex issuesParticipate in both formal and informal training sessionsRequirements:Technical College degree or equivalent experienceFluent in French and English, written and verbal1-2 years of experience in IT supportExperience with ITSM tools such as ServiceNow or ZendeskStrong problem-solving and analytical skillsUtilize your bilingual services and IT support expertise to positively impact KFC's team members.

📌 Kfc Bilingual It Support Analyst (Vaughan)
🏢 KFC
📍 Vaughan