About UsAt Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole-body scan is fast, safe, and non-invasive. We lead the change against catching it too late.LocationThis is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location.EligibilityThis role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa.What You'll DoDeliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google WorkspaceInstall, configure, maintain and support computer systems, servers, and network equipment at clinic sitesCollaborate with team members and cross-functional stakeholders to identify and resolve complex technical issuesMaintain and update documentation related to IT infrastructure and supportAdminister and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platformsBuild scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of supportUphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practicesWhat You'll BringAt least 3 years of experience in an IT service delivery environmentStrong technical skills in computer hardware, software, networking,



and operating systemsExperience supporting both Windows Client OS and Mac OS in an enterprise environmentPossess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasksStrong understanding of an ITSM framework (e.G., ITIL) and a track record of contributing to ITSM workflow and tooling improvementsSecurity-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacyExcellent personal organization and time management – able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detailProblem-solving skills – able to think creatively to find solutions to complex technical problemsFlexibility – able to adapt to changing priorities and willing to take on new responsibilities as neededStrong communication skills – able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentationsNice to HaveExpertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrationsCisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff,



and contribute to network planning, procurement, configuration, and installation at new facilitiesWhat We OfferAn avenue to make a positive impact on people's lives and their healthWe believe in preventative healthcare for everyone, including our team – Prenuvo provides free, whole-body scans to each team memberGrowth opportunities are at the heart of our people journey, we are doing big things with bright minds – there is no single path to success, it can be shaped along the wayBuilding solid relationships is at the core of everything we do – our team gets together each week to connect, share, and socializeRecognizing time away to restore is vital to our wellbeing – we have a flexible vacation policy and we encourage you to use itWe offer a comprehensive benefits package including health, dental, vision, and mental health coverage to support you and your familyPrenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributionsThe base salary for this role ranges from $75,000–$85,000 local currency, depending on experience and geographic locationEqual OpportunityWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Background CheckAs part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules.

📌 It Support Specialist Ii (Vancouver)
🏢 Prenuvo
📍 Vancouver