We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.WHO WE AREWe are bold, we are tenacious, we are courageous and brave.We are a cast of characters; We embrace our differences and we share our likenesses.Some of What's in it for You!Paid Personal DaysEmployee Assistance ProgramEmployee Loyalty Reward ProgramGenerous welcome giftCompany eventsFree Gym AccessFree ParkingDay Off On Your BirthdayDiscountsMoose Knuckles is looking to add a Customer Service Representative to the crew. Reporting directly to the Customer Service Manager, you will be responsible for responding to all consumer inquiries and proces[se] information taken over the phone, email or chat. You are a strong communicator, efficient, organized individual who is committed to exceeding customer expectations and are passionate about the Moose Knuckles brand. In addition, you will utilize relationship selling techniques to ensure that customer needs are met and exceeded. In this role, you will also support internal backend processes, contribute to operational efficiency, and develop deep product expertise to better guide both customers and internal teams.Some of what you'll do:Respond to all consumer inquiries by phone, chat and email within established service-level expectationsPerform data entry, ensuring all information related to orders return authorizations and customer records are properly updatedCreate and process online returns,



coordinating with internal departments to ensure timely delivery and resolution of returned merchandiseCoordinate pickup for returns and generate shipping labels as neededPresent feedback regarding product, returns and logistics to improve the customer experienceSupport and execute various administrative tasks as requiredAssist internal teams with backend processes, including operational follow-ups, order verifications, issue escalations, and workflow coordinationDevelop deep product expertise to better support customers and identify issuesHelp enhance the overall customer experience and look for opportunities for "added value" and upsellingParticipate in improving internal processes, documentation, and best practices to help support overall team efficiencySome of what you'll need:Minimum 3 years of experience in customer service, including experience handling complex or escalated inquiriesFully bilingual in French and English, both verbal and writtenProficiency in other languages an assetDemonstrated ability to manage a high volume of consumer inquiries across multiple channelsStrong proficiency in Microsoft Office (Word, Excel), including the ability to track or organize performance-related dataExceptional communication, problem-solving,



and interpersonal skillsAbility to work in a fast-paced high-volume environmentMomentis, Zendesk & Shopify experience an assetFlexibility in work schedules and hours during peak periodsExperience supporting teammates, mentoring peers, or contributing to onboarding/training is an advantageRemote working requires a stable, high speed internet connectionExperience creating or updating documentation, SOPs, or knowledge base articlesAbility to provide constructive feedback and contribute to improving team processesExperience acting as a point of escalation for complex or sensitive customer issuesAbility to work effectively in a hybrid work environment with strong independence and self‐management when remoteStable, high‐speed internet connection required for remote workWhy Join Us?At Moose Knuckles, you'll be part of a global brand rewriting the rules of modern luxury. You'll work with fearless creatives and industry leaders who believe great ideas deserve great execution. We move rapid, dream big, and leave our mark. If you're ready to shape the conversation around one of fashion's most distinctive voices—join us.Given the international nature of our business and of this position, the candidate will be required to communicate effectively, on a regular basis, with various stakeholders (co-workers, colleagues, customers, suppliers, etc.) located in Canada outside Quebec or throughout the world. Proficiency in languages other than French (notably, English) will be an asset for the successful candidate.

📌 Customer Service Representative (Montreal)
🏢 Moose Knuckles Canada
📍 Montreal