MCI invites you to work as a Bilingual Call Center Representative, where you will assist English and Spanish speakers. Deliver excellent service in a flexible, team-oriented workplace.This position at MCI is ideal for motivated individuals passionate about helping customers. Bilingual Call Center Representatives will manage calls, translate queries, and resolve customer issues. Success in this role will come from robust listening skills and attention to detail, as you aim to achieve daily performance targets.Key Responsibilities:Conduct inbound and outbound bilingual callsTranslate customer issues and inquiries effectivelyAssist customers with billing inquiries and updatesDocument interactions accurately and thoroughlyEscalate complex matters as neededRequirements:Must be 18 years or olderHigh school diploma or GED requiredRequired fluency in English and SpanishExceptional listening and organizational skillsPrefer prior experience in bilingual customer service rolesContribute to MCI's commitment to outstanding customer service with your bilingual talents.

📌 Mci Bilingual Customer Service Representative (Halifax Regional Municipality)
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📍 Halifax Regional Municipality