About RentsyncRentsync is an award-winning, high-growth organization that providesRentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.About The RoleWe're looking for a Technical Support Specialist who thrives on helping others, solving technical challenges, and delivering an exceptional client experience.In this role, you'll serve as the frontline connection between Rentsync and our clients - providing support for our platform, rental websites, and data feed integrations. You'll engage with customers via email, phone, and video calls, and work closely with internal teams to resolve complex issues.The ideal candidate is a technical problem-solver passionate about customer success, demonstrating curiosity, coachability, and an entrepreneurial spirit, alongside resilience and accountability. Exceptional service and teamwork are fundamental. If you have a strong technical aptitude and a passion for customer success, we encourage you to apply.This role is a fixed-term contract position with a duration of 18 months, with potential to convert to a permanent position at the end of the contract.This is a hybrid/remote position, all qualified candidates are encouraged to apply, however preferential consideration may be given to individuals who can report to Rentsync's office 2 days per week.Duties & ResponsibilitiesAct as the frontline support team, handling inbound client inquiries while supporting and collaborating with all internal departmentsRespond to client inquiries via email, chat, phone, and video while meeting SLA targetsTroubleshoot platform, website, data feed, and integration issues to ensure timely and effective resolutionPartner with cross-functional teams (Product, Engineering, Sales, and Client Services) to resolve complex technical issuesEducate clients on platform functionality, best practices,



and new featuresSupport website quality assurance processes and assist with small implementation projectsGather and relay customer feedback to inform platform improvements and service enhancementsMonitor client health and usage to make proactive, value-driven recommendationsAssist with additional client support responsibilities as neededPerform other duties as assignedRequired Knowledge, Skills & AbilitiesAdvanced knowledge of internet technologies and web-based toolsA solutions-oriented mindset with excellent listening and problem-solving skillsExceptional written and verbal communication abilitiesStrong attention to detail with excellent organizational skillsAbility to work independently while contributing effectively to a collaborative teamAbility to quickly learn and adapt to recent platforms, tools, and processesComfort navigating software from the client's perspective with empathy and user-focused thinkingEssential Qualifications2+ years of experience in technical support or customer success, ideally within a SaaS, tech, or agency environmentStrong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologiesAdditional Preferred QualificationsKnowledge of the rental housing industryExperience supporting a CMS, property management system, or other rental industry platformPreferential consideration will be given to candidates who can report to one of Rentsync's regional offices 2 days/week on average.Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don't hesitate to let us know.Successful candidates may be required to complete a criminal background check in the final phase of the interview process.This is an open-ended job posting and may not represent a specific vacancy within the organization.Rentsync reserves the right to use Artificial Intelligence to screen and/or assess candidates.The Pay Range For This Role Is50,000 - 58,000 CAD per year(Canada)

📌 Technical Support Specialist (St. Catharines)
🏢 Rentsync
📍 St. Catharines