Become a pivotal part of the OPENLANE team as a Technical Vehicle Specialist. Utilize your diagnostic skill set and customer-focused approach in a hybrid work workplace.We are looking for an Automotive Technical Specialist whose expertise lies in hands-on diagnostics and resolving customer disputes. You will engage with customers to clarify vehicle condition and directly influence satisfaction outcomes. With a minimum of two years' experience as an Automotive Technician or similar role,
you'll be conducting thorough investigations to support fair resolutions.Key Responsibilities:Confirm vehicle condition with inspection report analysisNavigate and resolve customer claims with unbiased assessmentsCommunicate findings clearly to customers and internal teamsEducate on vehicle repairs and condition expectationsMediate and negotiate fair outcomes for all partiesRequirements:2+ years in automotive diagnostics or related rolesExceptional communication and conflict resolution skillsBasic computer literacy and CRM proficiencyTeam-oriented attitude with a strong work ethicExperience with Google Suite is beneficialSupport OPENLANE's commitment to excellence in vehicle remarketing through your technical insights and dedication to customer satisfaction.