Job Title: Application Support – Market Data (intermediate)Location: Montreal, QCDay 1 onsite onboarding requiredHybrid work model: 3 days per week in-officeRotational shifts and occasional on-call support requiredAbout the Team – Quality Assurance & Production Management (QAPM)Quality Assurance & Production Management (QAPM) is a specialized division responsible for delivering Quality Assurance and Production Management services across enterprise technology platforms. The team partners closely with development, infrastructure, and business stakeholders to ensure stable, secure, and high-performing production environments.QAPM's mission is to deliver a first-class technology platform by:Maintaining resilient and scalable production systemsEnforcing strong operational controls and risk management practicesSupporting the evolution of technology platforms and toolingDriving continuous improvement across QA and Production Management disciplinesRole OverviewThis role supports Real-time Market Data platforms and acts as a key support and escalation point for end users, internal technology teams, and third-party vendors.The position is primarily a Level 2 hands-on support role, requiring strong technical expertise, ownership of issues end-to-end, and the ability to resolve incidents independently with minimal escalation to Level 3 (Engineering/Development).Candidates should have experience supporting mission-critical systems, ideally within the financial services industry, and demonstrate strong troubleshooting, communication, and operational discipline.Key ResponsibilitiesServe as the primary interface for all Market Data-related incidents, service requests, and escalationsOwn and manage real-time Market Data production issues, ensuring timely resolution and proactive communicationProvide hands-on Level 2 application support,



independently resolving issues where possiblePerform in-depth troubleshooting and root cause analysis across application, OS, and network layersSupport and monitor Market Data feeds, platforms, and services in a production environmentWork closely with internal technology teams to ensure issues are resolved in an efficient and coordinated mannerAct as the technical point of contact for third-party vendors providing Market Data products and servicesManage the operational support queue, ensuring adherence to Service Level Agreements (SLAs)Participate in rotational shifts and on-call support, as requiredContribute to improving operational resilience by developing and maintaining best practices and proceduresCreate and maintain technical documentation and run-books to support ongoing operations and onboardingCollaborate within a team-based workplace focused on service quality and continuous improvementQualifications & RequirementsMandatory Skills & ExperienceHands-on expertise with Solaris and Red Hat Linux operating systemsAdvanced proficiency with Linux/Unix commands and system-level troubleshootingScripting knowledge (Must Have), including shell scripting for operational automationSolid troubleshooting and analytical skills within production environmentsExperience supporting systems in the financial services industryStrong understanding of networking fundamentals, including:TCP/IP protocolsNetwork connectivity, diagnostics, and issue resolutionWorking knowledge or experience with FIX ProtocolExcellent communication skills, capable of engaging with both technical teams and business usersNice-to-Have / Preferred SkillsPython programming knowledge (plus)Exposure to Market Data platforms or real-time / low-latency systemsExperience working in high-availability, mission-critical environmentsStrong sense of ownership and accountabilityAbility to perform under pressure in time-sensitive production scenariosEffective multitasking and prioritization skillsTeam-oriented mindset with a commitment to operational excellence

📌 Application Support (Intermediate) (Montreal)
🏢 Soho Square Solutions
📍 Montreal