Jim Pattison Lexus Victoria, 623 Finlayson Street, Victoria, British Columbia, CanadaJob DescriptionIntroductionThe Jim Pattison Auto Group is seeking a knowledgeable, personable, and customer-focused Service Advisor to join the team at our Lexus Victoria dealership. As the primary point of contact for Service customers, you'll play an important role in creating a positive and professional experience from check-in to vehicle pick-up.You'll work closely with customers and our Service and Parts teams to understand vehicle concerns, recommend the appropriate services, provide clear updates, and ensure a smooth service experience. If you're organized, detail-oriented, and passionate about delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.Whether you have previous Service Advisor experience or a strong background in automotive customer service, this is a great opportunity to grow your career with a well-established automotive group.Schedule : This is a full-time, permanent role of 40 hours per week. The regular schedule may vary depending on the dealership's requirements.About UsA division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada,



representing 16 automotive brands.Greet Service customers and ensure the customer's needs are fully understoodPromptly and professionally answer incoming calls to the Service departmentAccurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needsPrepare accurate quotes for recommended services and obtain customer approvals for repairsAct as the liaison between the customer, the parts department, and the Automotive TechniciansEnsure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait timesManage customer complaints respectfully and promptly; Conduct vehicleinspection walk-arounds before and after service appointmentsMaintain a tidy, presentable work spaceEnsure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentOther administrative duties as assignedWhat We're Looking ForA valid BC Driver's license is required, including a satisfactory Driver's Abstract reportPrevious experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an assetPrevious, related experience in a customer-facing role would be considered an assetProficiency with Microsoft Office (Word, Excel, Outlook)Robust customer-service skills with a friendly,



approachable attitudeGood data entry skills, with strong accuracyDetail-oriented, with the ability to multi-task and prioritize responsibilitiesAbility to stay calm and focused in a face-paced environmentReliable, punctual, and dependableGood written and spoken communication skillsAbility to work in close proximity to a noisy automotive shopAbility to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and coldWhat We OfferCompetitive wagesComprehensive benefits package, including health, dental, and insuranceUnlimited opportunities for advancement, growth, and developmentManufacturer led training opportunitiesAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive, supportive working environmentThis role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver's Abstract.We thank all applicants for their interest; however, only those selected for interviews will be contacted.We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected] Pattison Lexus Victoria, 623 Finlayson Street, Victoria, British Columbia, Canada

📌 Service Advisor - Lexus Victoria
🏢 The Jim Pattison Auto Group
📍 Victoria