DescriptionLocation:On-site at TELUS Sky - 685 Centre St S, Calgary, ABStatus and Schedule:Temporary 1 year replacement / Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pmWho is TELUS Health?TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.Our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.Do you share our passion? Let's create a healthier future, together!Our Team And What We'll Accomplish TogetherAs a Medical Office Assistant in our Calgary TELUS Health Care Center, you'll serve as the first point of contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience—and their willingness to engage in care.You'll work alongside a collaborative team of multidisciplinary healthcare professionals, coordinating care and ensuring clients feel welcomed, supported, and informed at every step of their health journey. In this fast-paced workplace, you'll embody TELUS Health's commitment to accessibility, respect, and compassionate care—making a tangible difference in client satisfaction and health outcomes.What You'll DoIn a typical week, you'll balance multiple priorities across appointment management, client-facing support, and administrative operations:Appointment Management & CoordinationSchedule client appointments and arrange specialist consultations, ensuring optimal clinic flowNavigate incoming phone calls and manage appointment requests with accuracy and warmthCoordinate follow-up consultations and communicate appointment details clearly to clientsProactively contact clients to remind them of required tests, examinations,



and follow-up careReception & Client SupportGreet clients warmly as they arrive; ensure the front desk is welcoming and professionalPrepare clients for tests and examinations; answer questions and ease any concerns they may haveConnect with clients in a genuine way, supporting continuity of care and their sense of being knownMaintain a friendly, professional demeanor with clients, colleagues, and visitors at all times, while safeguarding client confidentiality with integrity and care.Medical Records & Administrative OperationsUpdate and maintain medical records with accuracy and attention to detailManage Electronic Medical Record (EMR) systems and ensure data integrityProvide general office administrative support — filing, document management, supply orderingQualificationsWhat You BringHealthcare & Medical KnowledgeSecondary Diploma or equivalentMinimum 2 years of healthcare experience (clinical, administrative, or direct patient care)Familiarity with medical terminology and healthcare protocolsProficiency with Electronic Medical Record (EMR) systems — ability to navigate platforms confidently, enter information accurately, and maintain data integrityCore CompetenciesAbility to manage multiple priorities simultaneously — You can answer phone lines, schedule appointments, and greet walk-in clientsExcellent written and verbal communication skills — You explain appointment details, test preparation, and follow-up care clearly to diverse clientsProfessional, calm demeanor under pressure — You remain patient, kind, and solution-focused during high-volume clinic periodsStrict commitment to confidentiality — You understand and follow privacy regulations and treat client information with absolute integrityExceptional organizational skills — You manage scheduling systems, follow-up tasks, and client communicationTechnical SkillsProficiency with Microsoft Word and email systemsComfort learning new software and systems quicklyGreat-to-havesMedical Office Assistant CertificationAdvanced knowledge of Microsoft Excel or other data management tools

📌 Medical Office Assistant (Calgary)
🏢 Telus
📍 Calgary