Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team setting. We are currently seeking a dedicated and enthusiastic Single-Unit Restaurant Leader to join our organization. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.The Restaurant Leader is the operational manager of a Firehouse Subs restaurant and is fully accountable for delivering outstanding financial results, operational excellence, and exceptional guest experience.Reporting to the Director of Operations, the Restaurant Leader guides all restaurant operations while developing Assistant Managers, Shift Supervisors, and Team Members. This role is responsible for achieving sales, profitability, labour productivity, food and paper cost targets, operational compliance, and team engagement while creating a culture focused on hospitality, accountability, and continuous improvement.The Restaurant Leader serves as the face of Firehouse Subs within the local community while promoting the Firehouse Subs Public Safety Foundation and building lasting guest relationships.Primary Responsibilities:Financial PerformanceOwn the restaurant Profit & Loss statement.Achieve all Food Cost, Paper Cost and Labour Cost targets.Monitor daily, weekly and period financial results.Analyze sales trends and implement action plans to improve profitability.Manage controllable expenses while maintaining brand standards.Maximize restaurant profitability without compromising guest experience.Operations ExcellenceEnsure execution of all Firehouse Subs operational standards.Deliver exceptional product quality,



speed of service and cleanliness.Maintain excellent food safety and sanitation standards.Ensure restaurant equipment and facilities remain in excellent condition.Lead all restaurant inventory processes and ensure accurate inventory counts.Investigate inventory variances and implement corrective action plans.Guest ExperienceOwn restaurant OSAT (Overall Satisfaction) performance.Review guest feedback daily.Resolve guest concerns promptly and professionally.Coach team members to consistently deliver exceptional hospitality.Develop action plans to continuously improve guest satisfaction scores.Compliance & AuditsLead restaurant readiness for all Steritech (REV) audits.Maintain audit scores exceeding company expectations.Ensure compliance with:Firehouse Subs Brand StandardsFood SafetyOccupational Health & SafetyEmployment StandardsLocal Health Authority regulationsPublic Safety FoundationLead all restaurant fundraising initiatives.Drive PSF donation incidence and contribution goals.Educate team members on the Foundation's mission.Inspire guests to support the Public Safety Foundation.Leadership & Team DevelopmentRecruit,



interview and hire outstanding team members.Develop Assistant Managers for future promotion.Conduct coaching sessions and performance reviews.Build strong employee engagement and retention.Foster an accountable, respectful and high-performing culture.Create development plans for emerging leaders.Scheduling & Labour ManagementProduce efficient labour schedules.Optimize staffing levels based on sales forecasts.Control overtime and labour variances.Maintain excellent productivity metrics.Community LeadershipBuild relationships within the local community.Support local marketing initiatives.Promote catering and community events.Represent Firehouse Subs professionally at all times.Key Performance Indicators (KPIs)The Restaurant Leader is accountable for:Restaurant Sales GrowthFood Cost %Paper Cost %Labour Cost %Restaurant ProfitabilityOSAT ScoreSteritech REV Audit ScorePublic Safety Foundation DonationsTeam TurnoverTraining CompletionInventory AccuracySpeed of ServiceCatering Sales GrowthQualifications3+ years of restaurant management experiencePrevious experience leading restaurant management teamsStrong understanding of restaurant financial statementsExperience managing labour scheduling and inventoryExcellent coaching and leadership abilitiesStrong communication and conflict resolution skillsProven ability to improve restaurant profitabilityValid Class 5 Driver's LicenseFood Safe Level 1 (Level 2 preferred)Preference given to those with Firehouse Subs experience but not requiredWhat Success Looks LikeA successful Restaurant Leader builds a restaurant where:Guests love visiting.Team members enjoy working.Financial goals are consistently achieved.Firehouse Subs standards are exceeded.Future leaders are developed.

📌 Restaurant Leader (Kelowna)
🏢 Ontario Trillium Foundation
📍 Kelowna