About The RoleThe Specialist, Client Accounts, is responsible for the management of an assigned portfolio of client accounts. Acting as the primary point of contact, the incumbent develops trusted relationships with client stakeholders, ensures service delivery meets expectations, identifies opportunities to enhance services, supports the retention and renewal of client contracts, and supports organizational revenue and customer retention objectives.The role serves as a critical liaison between clients and internal departments, coordinating resources to deliver exceptional customer service and long-term business-to-business value.ResponsibilitiesClient Relationship ManagementServe as the primary contact for assigned clients and key stakeholders, building and maintaining robust, long-term relationships through regular communication, meetings, and business reviewsDevelop a thorough understanding of client business objectives and operational needsCoordinate implementation of new services, programs, or client initiatives and support onboarding activities and transition planning for new accountsRespond to client inquiries, concerns, and service issues in a timely and professional manner, facilitating issue resolution and ensuring timely follow-up on client commitmentsCollaborate with other departments to ensure service excellenceAccount Retention, Growth and Contract ManagementDevelop and/or execute account strategies that support client retention and growthIdentify opportunities for service expansion, technology adoption, and additional revenue generationLead or support contract renewals, extensions, and negotiationsMaintain visibility into account performance, revenue opportunities, and customer satisfactionPlanning and Business DevelopmentDevelop annual account plans,



goals, and objectives for assigned portfoliosIdentify business opportunities and recommend innovative solutions aligned with client prioritiesPrepare business cases, presentations, proposals, and recommendations for clients and internal stakeholders as requiredSupport organizational growth initiatives through proactive relationship managementPerformance Monitoring and ReportingMonitor account performance, service metrics, and client satisfaction indicatorsPrepare regular reports, forecasts, presentations, and business reviewsAnalyze trends and provide recommendations for continuous improvementMaintain accurate account information reporting systemsPerform other related duties as assignedComplete other duties as assignedQualificationsUndergraduate degree or diploma in Business Administration, Commerce, or a related discipine, or an equivalent combination of education and expereince3-5 years' expereince in account management, client relationship management, customer success, business developmet, sales support, or a related fieldExpereince working in parking, mobility, transportation, municipal services, property management, or a related client srevice environement is considered an assetDemonstrated expereince managing client portfolios and building strategic stakeholder relationshipsExperience developing account plans, conducting business reviews,



and leading contract renewal activitiesExpereince preparing reports, presentations, forecasts, and recommendations for clients and senior managementValid Ontario Class G Driver's License and ability to travel to clent locations as requiredStrong ability to build credibility and trust with external business partnersExcellent communication, negotiation, and relationship-management skillsEffective analytical and problem-solving capabilitiesStrong organizational and project coordination skillsAbility to manage competing priorities while maintaining attention to detailProficient in Microsoft Office (Word, Excel, PowerPoint)Ability to work independently and exercise sound professional judgmentInternal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for applicationJOB INFORMATIONVacancies: 1 PositionSalary Range: $75,593 - $88,933AI may be used as a support tool in our hiring process. All final decisions are made by trained staff.About The Toronto Parking AuthorityToronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto's Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

📌 Specialist, Client Accounts (Toronto)
🏢 Toronto Parking Authority
📍 Toronto