OverviewFCM – Corporate Travel Consultant – Toronto, ONJob no: 529451 Brand: FCM Work type: Full time Location: Ontario Categories: Operations and LogisticsCorporate Travel Consultant: FCM takes a holistic approach to corporate travel, managing national and global travel programs for medium and large businesses. FCM is part of Flight Centre Travel Group and operates with a global network and local expertise.Our opportunity involves arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. You will participate in three weeks of paid training before starting. You will handle air, car, rail and ground transportation bookings, ticketing, changes, exchanges, and queue management, while delivering exceptional customer service.Business hours are 8:00 AM to 8:00 PM ET, Monday – Friday. A typical schedule includes a 40-hour work week with five 8-hour shifts on a rotating schedule.Key ResponsibilitiesCoordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirementsBuild rapport with Canadian business travelers to ensure their travel needs are handled by a trusted Corporate Travel teamEnsure accurate and timely reservations while meeting travelers' needsAdhere to company guidelines for customer service, PNRS documentation, profiles, ticketing, invoicing, and accuracy throughoutComply with Canadian travel policies and regulationsStay informed about airline rules, regulations, tariffs,



and fare requirements and apply this knowledge to travel arrangementsProvide consultative support and exceptional customer service throughout the booking processInform clients about necessary travel documents and health requirementsHandle ticketing, Phase IVs, and exchanges involving complex international faresManage rerouting and exchange processes to minimize disruptionPromote an inclusive, safe work environment for team members from diverse backgroundsExperience & Qualifications2+ years of recent, corporate travel management experience, with understanding of Canadian business travelersIn-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuanceOPC/TICO Certification or ability to complete within 30 days of employmentExperience with quality control processes to ensure accuracy and complianceProficiency in ticketing, scripting, and handling complex itinerary changes and exchangesAbility to navigate complex itineraries, international fares, and PNRs to meet client requirementsProfessional demeanor and strong communication skillsAbility to handle multiple urgent tasks simultaneously while maintaining efficiency and qualityQuick and effective decision-making to resolve travel-related issuesCommitment to delivering exceptional customer serviceComfortable using travel booking systems and communication toolsStrong technical aptitude and ability to adapt to current technologiesSelf-motivated with the ability to work independentlyWork PerksFun culture and strong team environmentReward & Recognition programs and regular company eventsOpportunities to grow and develop professionallyPassion for travel and client serviceCommitment to Diversity, Equity & Inclusion, including DEI initiatives and inclusive recruitmentSupport for personal and professional developmentCorporate Social Responsibility programs and community involvementBenefits IncludeGenerous paid time offTravel perks/discountsHealth & Wellness programs and financial wellness servicesGroup benefits including extended health care, dental, visionLife, AD&D, critical illness, long-term disability insuranceEmployee Assistance ProgramRRSP/RPP with matchingTuition reimbursementEmployee share plan and stock purchase optionsGlobal career opportunities within a network of brandsLocation – Toronto, OntarioFor this position, compensation includes an annual salary of approximately $50,000 plus commission/incentive earnings based on targets. On target earnings are expected to be between $50,000 and $57,000. This posting reflects an active vacancy; We welcome applications from candidates with diverse experiences. Only those selected will be contacted. Our recruitment process may use AI tools for screening. Final hiring decisions are made by our recruitment team and hiring managers.Our philosophy Our people deserve an inclusive, respectful workplace. We provide accommodations in the recruitment and onboarding process; please advise Accommodation needs at any point by contacting our Recruitment Team at [email protected]#LI-SC1#FCM#LI-Onsite

📌 Fcm - Corporate Travel Consultant - Toronto, On (Ottawa)
🏢 Traveltechessentialist
📍 Ottawa