Become a Junior Application Support Analyst and provide critical support for Financing & Transaction Banking applications. Ensure operational excellence and high availability in this energetic role.

Your mission involves diagnosing and resolving user incidents, serving as a key contact between business users and technical teams. You will track application performance and pinpoint recurring issues while supporting releases and changes. Additionally, you'll maintain essential documentation for ongoing support activities. Key Responsibilities:
Assist with first and second-level application support
Investigate and troubleshoot production issues
Act as a liaison to facilitate problem resolution
Monitor application metrics and propose improvements
Ensure compliance with operational procedures and standards Requirements:
Experience in application support, preferably in production
Robust troubleshooting and incident management skills
Ability to communicate clearly across teams
Knowledge of application release management
English fluency is a must Utilize your troubleshooting and support expertise as a key player in strengthening application reliability and user satisfaction.

📌 Junior Application Support Analyst Ftb Focus Montreal
🏢 CG
📍 Montreal