Lead customer engagement as the Call Center Sales Manager at MCI in Sydney, NS, overseeing a agile team focused on sales and service excellence. Champion operational improvements and a customer-centric culture.In this role, you'll manage a call center team comprising 5-10 supervisors, driving performance and enhancing customer experiences across all channels. You'll analyze call metrics, coach your team, and develop strategies to boost service quality and sales. Your influence will ensure adherence to best practices in a thriving contact center environment.Key Responsibilities:Guide a team of call center supervisors in achieving targetsDevelop training programs to enhance service interactionsEvaluate performance metrics to identify areas for enhancementPromote an ethos of accountability and continuous improvementOversee payroll and ensure accuracy in financial reportingRequirements:Extensive experience in call center management rolesStrong focus on customer service and sales excellenceProven leadership abilities in a fast-paced environmentExcellent communication and organizational proficienciesFamiliarity with technological tools and reporting systemsMaximize sales and customer satisfaction while leading teams at MCI in Sydney.

📌 Manager Of Call Center Sales Teams (Sydney)
🏢 MCI
📍 Sydney