At Umano Medical, our Technical Customer Support Specialists are more than problem‑solvers, they’re trusted partners. In this role, you’ll be the go‑to person when customers need answers, guidance, or technical expertise. From troubleshooting to follow‑ups, you’ll help ensure our solutions perform at their best while delivering a customer experience that’s clear, reliable, and genuinely supportive. If you enjoy combining technical thinking with human interaction, you’ll feel right at home.Specifically, this is what your day might look likeLead and coordinate major customer implementations, including needs assessment, planning, and follow‑upUnderstand and translate specific customer requirements for the engineering team; propose practicaland creative solutions, and ensure proper follow‑upAnswer customer questions and advise clients and Sales leadership on product selection and system configurationsDevelop and improve tools, processes, and resources to better support customers and enhance their experienceTrack and analyze customer experience metrics and lead initiatives to continuously improve satisfactionContribute to the training and onboarding of sales representativesIn collaboration with Sales,



deliver clinical and technical training to customersSupport Sales by participating in key customer presentationsAct as a strategic partner to the Customer Relationship Director, contributing to initiatives aimed at achieving exceptional customer satisfactionLife at Umano MedicalEnjoy a energetic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.The profile we're looking forDEC or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or equivalent, or any combination of relevant experience and trainingStrong problem‑solving skills and analytical thinkingAbility to read and interpret technical drawingsExperience in after‑sales service or customer supportHands‑on experience in product repair and technical supportProficiency with Microsoft Office Suite and OutlookWillingness and ability to travel as requiredJoin a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.#J-18808-Ljbffr

📌 Hybrid Tech Support Specialist - Level 1 - $75,000 - $85,000 A Year (Winnipeg)
🏢 Quadbridge
📍 Winnipeg