Full-time Permanent Position – Hybrid (Niagara Falls, ON).Who We AreHospitalité Canada provides student accommodation services across the Niagara Region. We understand the immense planning and preparation that our students go through prior to their arrival at their new host family's home. With that in mind, it is our goal to help make their transition to Canada and Canadian lifestyle as easy and exciting as possible.For over 20 years, Hospitalité Canada has worked closely with local school districts and private schools by successfully accommodating thousands of young students, from over 25 countries, with carefully selected host families. Our staff nurtures a close relationship with our families in an effort to create successful placements and the best possible experience for both host families and students.About the Relationship Manager positionHospitalité Canada is currently seeking a full-time Relationship Manager located in Niagara Falls, ON. As a Relationship Manager you have strong relationship‐building skills and can problem‐solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student's school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you'll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.It is a hybrid role, work from home office and in-person at school or partner's office, and potential travel to neighbouring communities with an hourly wage between $25.50-$27.50.This is a permanent full-time (40 hrs per week) vacant position in Niagara Falls, ON, with in-person work in the Niagara Falls region outside of the city limits.This is a full-time role and some flexibility in availability will be needed.



There may be some evenings and weekends for events or emergencies.Key ResponsibilitiesMonitor and manage relationships between internal and external stakeholdersSupport homestay hosts, natural parents, and students in interpreting cultural practices and differencesPlan and deliver in-person training to hosts as well as in-person orientations for hosts and new studentsCommunicate and maintain accurate recordsBuild a supportive local community of host familiesSupport student and host family relationships throughout their program in a variety of waysRespond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriateIn person work with intake and School MeetingsAssume custodianship for the local region/community students under the age of 18 as required (up to 100 km)Travel amongst the local community and surrounding areasThe successful candidate will haveAt least two years of homestay or related work experienceStrong verbal and written English communication. French is also mandatory for positions assigned to Quebec and parts of Ontario.One-year Community College Certificate or DiplomaInternational experience including hosting students or travelling abroad (preferred)Ability to plan events and comfortability with public speakingGreat judgement and decision‐making skills while exercising a high degree of confidentialityAbility to work in a rapid‐paced environment with a potential of high‐stress situationsExceptional Customer Service skills and experienceExcellent Word, Excel, Email, and Database skillsSuperior organizational skills and ability to hold yourself accountable while working independentlyStrong ability to develop and maintain relationships with both colleagues and clientsThis role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

📌 Relationship Manager, Niagara Falls
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📍 Niagara Falls